Robert Hackney
Deltona, FL 32725 • (786) 255‑0985 • robertblainehackney@gmail.com • GitHub • LinkedIn
Certifications & Education
- AWS Solutions Architect – Associate (SAA‑C03), May 2025
- Associate of Arts, Valencia College, December 2019
Core Cloud & Technical Skills
| Cloud (lab & cert) | Infrastructure | Automation & DevOps | Data & BI |
|---|---|---|---|
| EC2, S3, VPC, IAM, Route 53, RDS, Lambda, CloudFormation | Active Directory, DNS, DHCP, VPN, Security Groups, NACLs, MFA, Firewalls | PowerShell, Python, Bash, Git, CI/CD, Terraform | Power BI, QuickSight |
Additional: Microsoft 365, Exchange Online, WordPress, IBM iSeries, VIP Beverage
Industry Experience
System Administrator/IT Coordinator — Wayne Densch, Sanford, FL (Jul 2022 – Apr 2025)
- Led development of all IT infrastructure for a multimillion-dollar headquarters build and warehouse expansion, acting as liaison between the company, construction teams, and vendors.
- Administered Active Directory, Exchange, DHCP, DNS, and Microsoft 365 for 125 users, including account provisioning, group policy management, and mailbox maintenance.
- Deployed Spiceworks ticketing system and defined support workflows, improving issue tracking and response times, and creating a ticket trail for support.
- Migrated company website to WordPress and added a geolocation-based product finder, boosting customer engagement.
- Implemented phishing simulations and user-training campaigns that improved security awareness across the organization.
- Developed and maintained a comprehensive asset inventory, disaster-recovery plan, and backup schedule.
- Performed an in-place upgrade of the company’s core Windows Server from 2012 to 2022, migrating file shares, an on-server SQL database, and automated FTP-based financial workflows with zero downtime.
IT Specialist — Family Health Source, DeLand, FL (Jul 2020 – Jul 2022)
- Provided tier-2/3 support for five primary-care clinics (~120 endpoints), diagnosing and resolving hardware, software, and network issues.
- Automated employee onboarding/offboarding with PowerShell.
- Wrote Python scripts that pulled call-analytics data from Dialpad APIs, automating daily email reports.
- Built Power BI dashboards to visualize clinic throughput, patient wait times, and call-center statistics, informing staffing decisions and increasing efficiency.
- Deployed an integrated POS system with Rx30 pharmacy software; configured VLANs and secured PCI-compliant network segmentation.
Other Experience
Case Manager — Sedgwick, Orlando, FL (Jul 2018 – Jul 2020)
- Coordinated 40+ claims simultaneously while ensuring HIPAA compliance.
Cryptologic Linguist (Korean) — United States Air Force (Jul 2014 – Jul 2016)
- Held a Secret Clearance; separated with an honorable discharge.